Refund policy
Last Updated: August 4, 2026
At LEXIAS Beauty, we want you to shop with confidence. This Return & Refund Policy explains your rights regarding cancellations, returns, refunds, defective products, and our voluntary 14-Day Satisfaction Guarantee.
This Policy applies to purchases made directly through https://lexiasbeauty.com and forms part of our Terms of Service.
Nothing in this Policy limits or excludes any mandatory rights you may have under applicable consumer protection laws.
1. Contact Us
If you wish to request a return, refund, exchange, or make a warranty claim, please contact us before returning your product.
LEXIAS
Gammel Hadsundvej 20T
8900 Randers C
Denmark
Email: support@lexiasbeauty.com
Website: https://lexiasbeauty.com
CVR No.: 44853493
2. Your Right of Withdrawal
If you are purchasing as a consumer within the European Union or the European Economic Area, you generally have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable consumer protection legislation.
The withdrawal period begins on the day you receive your order, or where an order consists of multiple deliveries, on the day you receive the final item.
To exercise your right of withdrawal, you must notify us before the withdrawal period expires by contacting support@lexiasbeauty.com.
Your request should include:
- Your full name
- Your order number
- Your email address
- The product(s) you wish to return
- A clear statement that you wish to withdraw from your purchase
No specific form is required.
3. Returning Your Order
Once you have informed us that you wish to withdraw from your purchase, you must return the product(s) within 14 days.
Returned items should be:
- Properly packaged
- Returned in their original packaging where possible
- Protected from damage during transport
Unless otherwise required by applicable law, customers are responsible for the cost of returning products.
We recommend using a tracked shipping service, as LEXIAS cannot be responsible for parcels lost during return transit.
4. Hygiene Products
Many products sold by LEXIAS are cosmetic products intended for personal use.
For reasons of health protection and hygiene, your statutory right of withdrawal may not apply to sealed cosmetic products once the protective seal has been broken after delivery, where such exclusion is permitted by applicable law.
Examples include:
- Lip Oils
- Lip Plumpers
- Lip Glosses
- Lipsticks
- Mascaras
- Foundations
- Concealers
- Skincare products with hygiene seals
This does not affect your legal rights regarding defective or incorrectly supplied products.
5. LEXIAS 14-Day Satisfaction Guarantee
In addition to your statutory consumer rights, LEXIAS proudly offers a 14-Day Satisfaction Guarantee.
Our Satisfaction Guarantee allows you to try one product with confidence. If you are not satisfied with your purchase, you may return it under the conditions described below.
This guarantee is a voluntary service provided by LEXIAS and is offered in addition to, and not instead of, your statutory consumer rights.
The Satisfaction Guarantee applies only to purchases made directly through our official website:
Purchases made through retailers, distributors, marketplaces, physical stores, or pop-up events are not covered unless otherwise stated.
6. How the Satisfaction Guarantee Works
The Satisfaction Guarantee allows you to open and reasonably test one product per product category.
For example, if you purchase several Lip Oils in different variants, you may open one of them.
If you are not satisfied, you may return:
- The opened product that you tested.
- Any remaining unopened variants from the same product category.
If multiple products from the same category have been opened, only one opened product will qualify for a refund under the Satisfaction Guarantee.
The product should be returned in its original packaging and in substantially the same condition as received, allowing only for reasonable testing.
Customers are responsible for return shipping costs unless otherwise required by law.
7. Conditions of the Satisfaction Guarantee
To qualify, all of the following conditions must be met:
- The request must be submitted within 14 days of receiving the order.
- The product must have been purchased directly from LEXIAS Beauty.
- Only one product per product category may be opened and tested.
- The product must only have been used for reasonable testing.
- The product must be returned in its original packaging.
- The customer must follow the return instructions provided by LEXIAS.
8. How to Request a Return Under the Satisfaction Guarantee
To request a return, please contact:
Please include:
- Your order number
- The name of the product
- A short explanation of why you wish to return it
Once your request has been approved, we will provide instructions for returning your product.
Refunds are normally processed within 5–10 business days after we receive and inspect the returned item.
9. Exclusions from the Satisfaction Guarantee
The Satisfaction Guarantee does not apply to:
- Products purchased through third-party retailers or distributors.
- Products purchased from physical stores.
- Products purchased at pop-up events.
- Products that have been used beyond reasonable testing.
- Products that are significantly empty.
- Products that have been intentionally damaged.
- Products with damaged packaging or missing contents.
- Free gifts.
- Promotional samples.
- Giveaway products.
LEXIAS reserves the right to refuse claims where fraud, abuse, or misuse of the Satisfaction Guarantee is suspected.
10. Damaged, Incorrect or Defective Products
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, leaking, broken, or contains incorrect or missing items, please contact us as soon as possible.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping packaging where applicable
Where your claim is approved, we will provide an appropriate remedy in accordance with applicable consumer law.
11. Refunds
If your return is approved, refunds will normally be processed within 5–10 business days after we receive and inspect your returned product.
Refunds will be issued using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
12. Exchanges
At this time, LEXIAS does not guarantee direct product exchanges.
If you wish to receive a different product or variant, you may be asked to place a new order after your return has been processed.
13. Order Cancellations
Orders may be cancelled only before they enter processing or fulfilment.
Once an order has been packed or shipped, cancellation may no longer be possible.
This does not affect any mandatory cancellation rights available under applicable consumer law.
14. Pre-Orders
For products sold as pre-orders, payment may be collected immediately to reserve stock.
Estimated shipping dates are provided for guidance only and may change due to production, supplier, customs, or shipping delays.
If LEXIAS is unable to fulfil your pre-order, you will receive a full refund.
15. Abuse of this Policy
To protect all customers, LEXIAS reserves the right to refuse returns or refunds where we reasonably believe this Policy is being abused.
Examples include:
- Repeated excessive returns.
- Fraudulent claims.
- Returning products that have clearly been heavily used.
- Providing false information.
- Misusing the Satisfaction Guarantee.
This section does not limit any mandatory statutory consumer rights.
16. Questions
If you have any questions regarding this Return & Refund Policy, please contact us at:
We aim to respond to all enquiries within 24–48 business hours.
17. Statutory Consumer Rights
Nothing in this Return & Refund Policy limits, excludes, or replaces any mandatory rights you may have under applicable consumer protection laws.
If mandatory legislation grants you greater rights than those described in this Policy, those statutory rights shall prevail.
Consumers within the European Union may have additional rights under national consumer legislation implementing applicable EU Directives.
18. Consumer Complaints
If you are dissatisfied with your purchase or with the way your return or refund request has been handled, we encourage you to contact our Customer Support team first.
Most issues can be resolved quickly through direct communication.
Please contact us at:
Email: support@lexiasbeauty.com
When contacting us, please include:
- Your full name
- Order number
- Email address used for the purchase
- Description of your concern
- Supporting photographs where relevant
We aim to respond to all enquiries as quickly as reasonably possible during normal business hours.
19. Limitation of this Policy
This Return & Refund Policy applies only to purchases made directly through https://lexiasbeauty.com.
It does not apply to products purchased through:
- Authorized retailers
- Third-party marketplaces
- Physical retail stores
- Pop-up shops
- Resellers
- Promotional partners
If you purchased a LEXIAS product through another retailer, you must contact the original seller regarding their return and refund procedures.
20. Fraud Prevention
To protect our customers and our business, LEXIAS reserves the right to investigate return and refund requests where fraud or abuse is reasonably suspected.
We may request additional information before approving a claim, including:
- Proof of purchase
- Photographs of the product
- Photographs of the packaging
- Confirmation of the delivery address
- Additional documentation reasonably necessary to verify the claim
Submitting false or misleading information in connection with a refund request may result in the rejection of your claim and, where appropriate, restriction of future purchases.
21. Changes to this Return & Refund Policy
LEXIAS may update this Return & Refund Policy from time to time to reflect changes in:
- Applicable laws
- Consumer protection requirements
- Business operations
- Shipping procedures
- Payment methods
- Products and services
The latest version will always be published on our website with the updated "Last Updated" date.
Changes will not affect orders placed before the revised Policy became effective, except where required by law.
22. Contact Information
If you have any questions regarding this Return & Refund Policy, your return request, or your statutory consumer rights, please contact us:
LEXIAS
Gammel Hadsundvej 20T
8900 Randers C
Denmark
Email: support@lexiasbeauty.com
Website: https://lexiasbeauty.com
CVR No.: 44853493
By placing an order through https://lexiasbeauty.com, you acknowledge that you have read and understood this Return & Refund Policy. This Policy forms an integral part of our Terms of Service and should be read together with our Privacy Policy and Cookie Policy.
23. Processing Times
LEXIAS aims to process all return, refund, and warranty requests as efficiently as possible.
While processing times may vary depending on seasonal demand, public holidays, or the complexity of the request, we generally aim to:
- Respond to return requests within 1–3 business days.
- Review returned products within 5 business days after delivery to our warehouse.
- Process approved refunds within 5–10 business days.
- Notify customers if additional information is required.
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
24. Responsibility During Return Shipping
Until the returned product has been received by LEXIAS, it remains the responsibility of the customer.
Customers should ensure that:
- The product is securely packaged.
- The correct return address is used.
- Appropriate postage is paid.
- Tracking information is retained until the refund has been completed.
LEXIAS cannot issue refunds for products that are lost in transit unless proof of delivery to our return address is provided.
25. Inspection of Returned Products
All returned products are inspected upon arrival.
During the inspection process, we may verify:
- Product condition.
- Signs of use.
- Product authenticity.
- Original packaging.
- Missing accessories.
- Damage occurring after delivery.
- Eligibility under our Return & Refund Policy or Satisfaction Guarantee.
The inspection process helps ensure fair treatment of all customers and prevent fraudulent claims.
26. Refusal of Returns
LEXIAS reserves the right to refuse a return request where:
- The request falls outside the applicable return period.
- The product does not qualify under applicable law.
- The product does not qualify under the voluntary Satisfaction Guarantee.
- The returned product differs materially from the item originally supplied.
- The product has been intentionally damaged.
- Fraud or abuse is reasonably suspected.
Where a return is refused, the customer may request that the returned product be shipped back at their own expense.
27. Promotional Offers and Bundles
Where products are purchased as part of:
- Bundle offers
- Buy One Get One promotions
- Gift With Purchase campaigns
- Discount packages
- Seasonal promotions
returns and refunds may affect the promotional pricing originally applied.
If returning part of a promotional purchase means that the conditions of the promotion are no longer met, LEXIAS reserves the right, where permitted by applicable law, to recalculate the order using the standard selling prices of the retained products.
Any refund will be adjusted accordingly.
28. Gift Purchases
If you received a product as a gift purchased through LEXIAS Beauty, you may contact us regarding available return options.
Refunds for approved returns will normally be issued to the original purchaser using the original payment method unless otherwise agreed.
Where available, LEXIAS may, at its discretion, offer store credit instead of a direct refund.
29. Incorrect Orders
If you receive the wrong product due to an error by LEXIAS, please contact us immediately.
Once the issue has been confirmed, we will, at our discretion and in accordance with applicable consumer law:
- Send the correct product.
- Arrange collection or return of the incorrect product.
- Provide a replacement.
- Issue a refund where appropriate.
Customers will not be required to pay additional shipping costs where the error was caused by LEXIAS.
30. Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact us before submitting a chargeback or payment dispute.
We will investigate the shipment together with the shipping carrier.
Customers may be asked to provide additional information to assist with the investigation.
Replacement shipments or refunds will be handled in accordance with the outcome of the carrier's investigation and applicable consumer legislation.
31. Chargebacks
If you believe there is an issue with your order, we encourage you to contact us before initiating a chargeback through your bank or payment provider.
Most issues can be resolved much faster through our Customer Support team.
Where a chargeback is initiated, LEXIAS reserves the right to provide relevant documentation to the payment provider to contest fraudulent or inaccurate disputes.
32. Reservation of Rights
LEXIAS reserves all rights not expressly granted under this Return & Refund Policy.
Failure by LEXIAS to enforce any provision of this Policy shall not constitute a waiver of that provision or any other rights available under applicable law.
33. Entire Return & Refund Policy
This Return & Refund Policy, together with our Terms of Service, Privacy Policy, Cookie Policy, and any additional policies published on our website, constitutes the complete agreement regarding returns, refunds, and cancellations for purchases made through https://lexiasbeauty.com.
If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
34. Final Statement
At LEXIAS Beauty, our goal is to provide a transparent, fair, and customer-focused shopping experience.
Our voluntary 14-Day Satisfaction Guarantee reflects our confidence in our products and our commitment to customer satisfaction, while your statutory consumer rights remain fully protected at all times.
If you have any questions regarding this Policy or need assistance with a return or refund, our Customer Support team is always happy to help.
Email: support@lexiasbeauty.com
Website: https://lexiasbeauty.com